Complaints Policy

We value your feedback and are committed to resolving any issues you may encounter with The Scrubbie. This Complaints Policy explains how we handle complaints and the steps you can take to address your concerns.

  1. Raising a Complaint:
    If you have a complaint, please contact us through the designated contact form available on our website.

  2. Complaint Handling Process:

    • Acknowledge receipt of your complaint within [X] business days.
    • Investigate the issue thoroughly.
    • Provide a resolution or response within [Y] business days of acknowledgment.

  3. Escalation:
    If you are unsatisfied with the resolution, you can request further review by our management team.

  4. Confidentiality:
    All complaints are handled confidentially and in compliance with applicable regulations.